1. Access Data and Hosting

You may visit our website without revealing any personal information. With every visit to the website, the web server automatically stores a server log file. This may include the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider.

This access data is analysed exclusively to ensure the smooth operation of the website and to improve our offer. All access data is deleted no later than seven days after the end of your visit to our website.

Third-Party Hosting Services

Data may also be processed by a third-party provider that we have engaged to provide hosting and website presentation services on our behalf. This provider processes data collected when you visit our website or fill in forms available in our online shop.

This service provider may be based outside the European Union. Where applicable, data is processed only within the scope described in this policy.

2. Data Collection and Use for Contract Processing and Customer Accounts

We collect personal data that you voluntarily submit to us when you place an order, contact us via contact form or email, or open a customer account. Mandatory fields are marked as such because we need this data to perform the contract, process your request or create your customer account.

We use the data you provide to perform the contract and process your enquiries. After completion of the contract or deletion of your customer account, further processing of your data will be restricted and your data will be deleted after the applicable retention periods, unless you have expressly consented to further use of your data or we are legally permitted to use it further.

Your customer account can be deleted at any time. You can request this by contacting us through the contact option provided on our website or by using the relevant function available in your customer account.

3. Transfer of Data

For the purpose of contract performance, we disclose your data to the shipping company to the extent required for delivery of the ordered goods.

Depending on the payment method selected during checkout, we may disclose payment details to the bank or payment service provider responsible for processing the payment. Some payment service providers may collect data themselves if you create an account with them. In such cases, the privacy policy of the relevant payment provider applies.

We may use payment providers and logistics providers located outside the European Union. Personal data is disclosed to these companies only to the extent required to perform the contract.

4. Email Newsletter and Postal Advertisement

Email Advertising If You Subscribe to the Newsletter

If you subscribe to our newsletter, we will regularly send you our email newsletter based on your consent, using the data required or separately provided by you for this purpose.

You may unsubscribe from the newsletter at any time by contacting us or by using the unsubscribe link included in the newsletter. After unsubscribing, we will delete your email address unless you have expressly consented to further use of your data or we are legally permitted to use it further.

Email Advertising Without Newsletter Subscription and Your Right to Opt Out

If we receive your email address in connection with the sale of a product or service and you have not opted out, we may email you offers for similar products from our product range, where permitted by law.

You can opt out of this use of your email address at any time by contacting us or by using the opt-out link in the advertising email.

Postal Advertising and Your Right to Opt Out

Where permitted by law, we may use your first and last name and your postal address for advertising purposes, such as sending offers and information about our products by post.

You can opt out of the storage and use of your data for these purposes at any time by contacting us through the contact option provided on our website.

5. Cookies and Web Analysis

To improve the user experience on our website and enable certain features, some pages of this website use cookies. A cookie is a small text file that is automatically stored on your device.

Some cookies are deleted after you close your browser session. Other cookies remain stored on your device and allow us to recognise your browser when you visit us again.

You can configure your browser to inform you when cookies are used and decide whether to accept or reject cookies. Please note that disabling cookies may limit access to some features of our website.

Use of Google Analytics

For website analysis, this website may use Google Analytics, a web analytics service provided by Google. Google Analytics uses technologies such as cookies to analyse website usage.

The information generated about your use of this website may be transmitted to and stored on Google servers. Where IP anonymisation is enabled, your IP address is shortened before transmission within the European Union or the European Economic Area.

You may prevent Google from recording and processing data generated by cookies by downloading and installing the browser plugin available from Google.

6. Advertising for Marketing Purposes

Google Ads Remarketing

We may use Google Ads to advertise our website in Google search results and on third-party websites. For this purpose, Google may set a remarketing cookie in your browser when you visit our website.

This allows interest-based advertising using a pseudonymous cookie ID and information about your website visits. Any data processing beyond this scope takes place only if you have permitted Google to connect your browsing history with your Google account and to use this information for personalised ads.

You can disable personalised advertising through your Google ad settings.

7. Contact Options and Your Rights

You are entitled to receive information free of charge about the personal data stored about you. Where applicable, you may also request correction, restriction of processing, data portability or deletion of this data.

If you have questions about how we collect, process or use your personal data, or if you wish to request access, correction, blocking, deletion, withdrawal of consent or objection to a particular use of data, please contact us through our contact page.

You may also submit a complaint to the responsible data protection supervisory authority.

Right to Object

If we process personal data to protect our legitimate interests, you may object to such processing with future effect. If your data is processed for direct marketing purposes, you may exercise this right at any time.

After you exercise your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing, or if processing is necessary for the establishment, exercise or defence of legal claims.

This does not apply to processing for direct marketing purposes. In such cases, we will no longer process your personal data for direct marketing.

1. Scope

The following Terms and Conditions apply to all orders placed through our online shop.

2. Contractual Partner and Formation of Contract

The purchase contract is concluded with MV Store.

The display of products within the online shop constitutes a binding offer on our part to enter into a contract for the displayed items. You may place our products in your basket without obligation and amend your entries at any time before submitting a binding order by using the correction tools provided during the ordering process.

The contract is formed by clicking the order button, which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have submitted your order, you will immediately receive a confirmation by email.

3. Contract Language and Saving of Contract Text

The languages available for concluding the contract are German and English.

The contract text will not be saved by us.

4. Customs, Duties and Taxes

Normally, MartinValen.com customers do not need to pay customs fees or taxes. However, exceptions may occur due to local regulations or political circumstances. In such cases, applicable customs duties, import fees or taxes are the responsibility of the customer.

5. Payment

The following payment methods may be available in our online shop:

Advance Payment

If you select advance payment, we will provide you with our bank details in a separate email and deliver the goods after receipt of funds.

Credit Card

When submitting the order, you provide your credit card details. After your identification as the legal cardholder, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.

PayPal and PayPal Express

During the ordering process, you may be redirected to PayPal’s website. To pay via PayPal, you must be registered with PayPal or register first, identify yourself with your access data and confirm the payment instruction.

After submitting your order, the payment transaction is carried out automatically by PayPal.

SOFORT Online Bank Transfer

After placing the order, you may be redirected to SOFORT’s website. To pay via SOFORT, you must have an online banking account with the required PIN/TAN process and confirm the payment instruction.

iDEAL

iDEAL is a payment method available to consumers and businesses with a bank account at participating Dutch banks.

Giropay and QIWI

The conditions for Giropay and QIWI are shown on our payment page where available.

6. Damage During Delivery

If the goods are delivered with obvious damage caused during delivery, please report the damage to the carrier and notify us without delay. Failure to make a complaint does not affect your legal rights, including warranty rights. However, by notifying us, you help us assert our own claims against the carrier or transport insurer.

7. Warranty and Guarantees

We are under a legal duty to supply products that conform to the contract.

For consumers, statutory warranty rights governed by the law of the country where the consumer has their habitual residence apply. Information on any additional guarantees and their precise conditions can be found next to the product or on specific information pages in the shop, if applicable.

Customer Service: You can reach our customer support Monday to Saturday from 9:00 AM to 5:00 PM through our contact page.

8. Liability

We shall be liable without limitation for claims due to damages caused by us, our legal representatives or legal agents in the following cases:

• Injury to life, limb or health
• Deliberate or grossly negligent breach of duty
• Guarantee commitments, where agreed
• Claims towards consumers where legally applicable

Except in these cases, our civil law liability is limited to foreseeable and direct damages at the time of contract conclusion.

WOX IC VE DIS TICARET A.S, Izmir/Turkiye - VD: Ege, VN: 8140873393

9. Online Dispute Resolution

The European Commission provides a platform for online dispute resolution, which can be accessed at: https://ec.europa.eu/consumers/odr/

To settle disputes arising from a contractual relationship with a consumer, consumers may contact their national European Consumer Centre. Contact details of individual European Consumer Centres can be found at: https://www.evz.de/en/alternative-dispute-resolution/adr-in-europe/