Cancellation & Return
Cancellation & Return
Below is a list of all details regarding customer rights and our Cancellation & Return policies.
To CANCEL your order, please visit our site https://martinvalen.com/en/contact-us and create a ticket before the order has been dispatched. If your order has already been dispatched; then, unfortunately, we won't be able to stop the parcel throughout transit and you would be required to return the order.
Please take reasonable care of the goods once received. Customers are to be made aware that we are entitled to deduct an amount from the refund that will be issued to reflect any loss in value of the goods supplied.
If you have any questions regarding this matter, please visit our website https://martinvalen.com/en/contact-us
Our RETURN Policy
This returns policy applies to all our customers worldwide.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging as this authenticates the item as being new and without the original packaging is unsellable
We must receive the returned product with any shipping company, within 14 days following the date of delivery of the product.
- The returned product must be unused, in its original packaging, with any labels still attached,
- It must be in a condition enabling us to sell the product as new
- The return/exchange costs are accepted by the customer.
- You must comply with the returns procedure set out above.
In regards to your return, we ask you to contact us via this website https://martinvalen.com/en/contact-us We will guide you to return your package back to us.
PS: Please DO NOT send/return your package back, without contacting us. https://martinvalen.com/en/contact-us
SALE and Discounted items policy
Please be aware that any items purchased in a SALE can not be returned for a refund as they are subject to clearance.
Also, we do not provide any refunds for items bought by discount.
Refunds will not be provided to the customer for any sale items.
Further details on Returns
You will be responsible for paying postage costs for the return parcel. Once again, returns must be via any shipping company delivery service only. A refund can not be processed until we receive the order back to us.
A tracking number must be provided for returned items.
The following products may not be returned under this policy:
Goods that have been used, worn, washed, modified, or damaged in any way.
Return shipping costs belong to our customers. You can return your item(s) for free (available countries) with a return label provided by us. Please note that you should contact us for the return label. We will refund your money for any product properly returned by you in accordance with the terms of this returns policy. This refund will be excluding (€9,90 for Germany) with the original delivery charges of the packages. The deduction for the first shipping cost of the package varies per country. If your country is not listed below, please contact us.
Germany (€ 9,90 Up to 2.5 kg)
Belgium, Austria, Netherlands (€ 11,90 Up to 2.5 kg)
France, Poland, Spain, United Kindgom, Italy (€ 13,90 Up to 2.5kg )
Please note that return or exchange fees for the return of multiple items may vary, please contact our customer service.
Please contact us for the other countries.
We will refund any currency type of Money received from you using the same method originally used by yourself to pay for your purchase through our secure payment system.
We will process the refund when an inspection of the garments has been done, this will be done as soon as possible once the order has been received by us. This can be within
14 days following the day we received your returned order
If you have any questions regarding this matter, please create a ticket via the website; https://martinvalen.com/en/contact-us
Late or missing refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund officially proceeded.
Next contact your bank. There is often some processing time before a refund is proceeded.
If you've done all of the steps above and your still have not received your refund yet, please contact us at https://martinvalen.com/en/contact-us
Additional non-returnable items:
Items bought with discount codes
Swimwears and Swim-Shorts.